Wednesday, January 7, 2009

Salesforce.com's Cloud Dissipated: Severe Outage


As seen in this latest weather report it seems Salesforce.com Clouds have dissipated yesterday as they experienced a 30 to 40 minute complete outage. Blogs have been talking and apparently not only their CRM Software services were lost but their entire web site was down.

With Salesforce.com down in the middle of a business day for 30 to 40 minutes countless organizations were without their data and the tools required to complete their work. As stated by PC World Salesforce services were largely unavailable across all regions between 12:39 pm and 1:17 pm PST in the US. It was also stated that even their trust.salesforce was down stopping customers from even retrieving outage updates.

Salesforce.com has acknowledged the issue but did not say what had caused the issue leaving some wondering. On a side note Salesforce.com does not offer its customer a service level agreement which would guarantee a certain amount of uptime. So far the only CRM vendor who offers a service level agree is Salesboom.com which promises a 99.8% uptime.

21 comments:

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