Friday, October 12, 2007

Salesboom CRM User Behavior Study opens eyes

Finally someone took a moment and looked at how people used their software! took the time in their User behavior study to find out what people are actually doing and if people are even using the software properly. This study shows us that there is still a lot of work to go if companies want to feel the full effect of CRM Software, if they're not using it right they won't get the results and this will reflect back poorly on the vendors, I'm glad Salesboom is taking the time to find out whats wrong so they can move ahead and fix it.

1 comment:

Anonymous said...

I have had experience with this company. Their Customer Service is the worst I have ever encountered. After they charged my credit card for a full year and added a $500 "Fast Track" fee, the CRM failed to live up to expectations. During the trial period, I was unable to utilize their email module and requested various fixes. I was assured everything would work. Unfortunately, as a mac user they promised full utilizations with all features. Not so! When I tried to get my money back they never responded to any email or phone calls for over a month. When AMEX intervened, they supplied lies to corroborate all the "service" they performed on my behalf. Ultimately, AMEX realized that they were not genuine with their responses and I finally received a credit 4 months later...stay away from this company!

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