Wednesday, January 9, 2008

A True Outlook Integration Solution

Most CRM vendors have some sort of Microsoft Outlook integration built into their platform. This being true not many integrate in a way that you don't loose Outlook functionality, companies like Salesforce.com and Salesboom.com both have a solid Outlook integration system, but even from a company like Salesforce.com some functionality is lost. When integrating Microsoft Outlook with Salesforce, notes attached to contacts are lost in translation, this doesn't happen when using Salesboom. So even though many CRM vendors claim to have Outlook integration, beware of their fine print.

1 comment:

Marry said...

We used Salesforce outlook integration until we found InvisibleCRM. Natural Outlook experience, unified contacts, calendar and tasks, real offline mode, and effective email processing make InvisibleCRM's Outlook integration a snap!

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